Terms & Conditions

These Terms and Conditions govern the relationship between Sagger World Holidays, Ludhiana ("Sagger World Holidays" / "we/us/our") and you, the purchaser or traveller ("Client" / "you/your"). By booking travel with Sagger World Holidays, you agree to be bound by these terms. Sagger World Holidays acts as a booking facilitator for third-party suppliers, including airlines, hotels, tour operators, and transport providers, and is not the direct provider of such services.
 

1. Booking & Confirmation Process
 

Your booking is confirmed only after you pay a deposit and give us the required documents. The deposit amount changes depending on the package, destination, and what the supplier needs. We will tell you the amount when you book. Once we receive your deposit and confirm everything from our side, we will let you know in writing or through an official message.

 

We do not hold any booking without a deposit. If you don’t pay the deposit on time, we can cancel your tentative booking.
 

2. Documentation Requirements
 

You need to give us a clear copy of your valid passport right at the time of booking. If you don’t, your trip may get delayed, cancelled, or cost extra, and we are not responsible for that.

 

We may also ask for passport photos, visa forms, bank statements, or other documents depending on the country or supplier. It is your job to make sure all documents are correct, valid, and submitted on time.

 

We are not responsible for any visa denial, loss of money, or travel problems caused by incomplete, wrong, or late documents.
 

3. Customised / Tailor-Made Packages
 

We make custom holiday packages based on what you prefer, your budget, travel dates, and destination. All the standard rules – including payments, cancellations, changes, documents, and responsibility – apply equally to custom packages. There are no separate or easier rules for tailor-made trips.
 

4. Accuracy of Information & Client Responsibility
 

You are responsible for giving correct and complete information when you book – like your full name as it appears on your passport, passport number, date of birth, travel dates, and contact details.

 

If you give wrong information – for example, wrong passport details or wrong travel dates – then all costs to fix it (like rebooking, reissuing tickets, or penalties from airlines or hotels) will be paid by you. We are not liable for those costs.
 

5. Payment Methods & Surcharges
 

We accept payment through:

• Bank Transfer (NEFT / RTGS / IMPS)

• UPI

• Credit Card

• Debit Card

• Cash

If you pay by credit card, there is an extra 2% charge. No extra charge for other payment methods. Bank transfer or UPI is better to avoid extra fees.
 

6. Payment Schedule & Balance Due
 

You need to pay a deposit at the time of booking to confirm your reservation. Once we confirm your booking from our end, you must pay the full remaining balance immediately. If you don’t pay the balance on time, your booking may be automatically cancelled, and you may lose your deposit as per the supplier’s cancellation policy.
 

7. Responsibilities of Sagger World Holidays & the Client

 

We will:

 

• Provide the travel services you booked (flights, hotels, transfers, sightseeing, visa help as per the package)

• Offer support and help before and during your trip

• Act as a booking middleman between you and third-party suppliers like airlines, hotels, and tour operators

 

You will:

 

• Give complete, correct, and on-time information needed for booking and travel

• Make sure all your travel documents (passport, visa, health papers) are valid and in order before you travel

• Follow the rules of all suppliers, airlines, hotels, and destination countries

 

We are not responsible for any problems or money loss caused by wrong or incomplete information you provide.
 

8. Pricing, Inclusions & GST
 

All quoted prices do not include GST. GST will be added separately as per Indian tax rules at the time of invoicing.

 

Unless clearly written in your package, tour prices do not include:

 

• GST and other government taxes

• Visa fees

• Tips and gratuities

• Personal expenses like laundry, phone calls, and souvenirs

• Meals not listed in the itinerary

• Travel insurance

• Anything else not clearly mentioned as included

 

You should ask us what is included and what is not at the time of booking.
 

9. Itinerary Changes & Amendments
 

We understand travel plans can change. You may be able to change a confirmed booking – like travel dates, destinations, hotels, or passenger details – if the supplier allows it and there is availability.

 

If you ask for changes after confirmation, you will pay any amendment fees charged by airlines, hotels, or other suppliers, plus any service fee we may charge. Some bookings cannot be changed at all, and some have a no-change or no-refund policy. All change requests must be sent to us in writing.
 

10. Group Tours & Minimum Group Size
 

We need at least 10 people to run a group tour. If we don’t get 10 people, we have the right to:

• Cancel the group departure and give you a full refund, or

• Offer you another departure date, or

• Offer to run the tour with a smaller group at a different price

We will inform you as early as possible in such cases.
 

11. Age Restrictions
 

There is no specific age limit for our standard tour packages. People of all ages – seniors, adults, and children – can travel.

 

However, if a minor (below 18 years) is travelling without both parents or without a legal guardian, the destination country may ask for extra documents. It is your responsibility to arrange all needed consents and documents for minor travellers.
 

12. Travel Insurance
 

We strongly recommend that you buy travel insurance that covers trip cancellation, medical emergencies, lost baggage, and other travel risks. Travel insurance is not included in tour packages unless we clearly state it.
 

13. Force Majeure
 

We are not responsible for any delay or failure in providing services due to things beyond our control – like natural disasters, pandemics, government restrictions, civil unrest, war, strikes, or any other unexpected event. In such cases, the supplier’s refund policy will apply.
 

14. Limitation of Liability
 

We act as a middleman between you and third-party service providers like airlines, hotels, transport companies, and tour operators. We try our best, but we are not responsible for any loss, damage, injury, delay, or inconvenience caused by any third-party supplier’s actions or mistakes.
 

15. Governing Law
 

These Terms and Conditions are governed by Indian law. Any dispute will be handled only by the courts in Ludhiana, Punjab, India.
 

16. Amendments to Terms & Conditions
 

We may update or change these Terms and Conditions at any time without telling you in advance. The latest version will be on our website at www.saggerways.com.