Refund and Cancellation Policy

We understand that sometimes plans change. This page explains clearly what happens when a booking is cancelled -  whether by you or by us -  and what you can expect in terms of refunds or charges.
 

How to Cancel a Booking
 

All cancellation requests must be sent to us in writing by email at ask@saggerways.com. A cancellation will only be considered once we receive a written request from you. Verbal or WhatsApp cancellations will not be processed until confirmed in writing.
 

Cancellation by the Client
 

When you cancel a booking, two types of charges apply:

 

Our Service Fee -  Sagger World Holidays charges a service fee for every booking we process. This fee is non-refundable at the time of cancellation, regardless of when you cancel.

 

Supplier Cancellation Penalties -  Airlines, hotels, and other suppliers have their own cancellation rules. These rules differ from one supplier to another and from one fare type to another. Whatever penalty the supplier applies will be passed on to you as the client. We do not add anything on top of the supplier's cancellation charge -  you only pay their penalty plus our service fee.

 

In short, the total cancellation cost = Supplier's cancellation penalty + Sagger World Holidays service fee.

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Is the Deposit Refundable?
 

Your booking deposit is refundable only if we have not yet booked or confirmed any service on your behalf at the time you request the cancellation. Once we have started processing your booking -  whether that means ticketing flights, reserving hotels, or initiating any supplier booking -  the deposit will not be refunded.

 

Non-Refundable Bookings
 

Certain airline tickets and hotel reservations are sold under non-refundable fares. If you have booked a non-refundable ticket or service, no refund will be given on that component, regardless of when you cancel. This is the airline's or hotel's policy and is beyond our control.

 

For bookings that do carry a cancellation policy, the refund will be processed as per those rules.

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Services That Are Never Refundable
 

The following are non-refundable under any circumstances, regardless of when the cancellation happens:

 

• Visa application fees

• Travel insurance premiums

• Sagger World Holidays service charges

 

These charges are incurred at the time of booking and cannot be recovered once paid.

 

Travel Insurance
 

Travel insurance, once purchased, is completely non-refundable. We strongly recommend that you are sure about your travel plans before purchasing insurance.

 

If We Cancel or Modify Your Package
 

We always share the complete itinerary and booking details with you for your confirmation before making any changes to your package. We will only proceed with modifications after receiving your approval. If for any reason we need to make a change to your confirmed booking, we will inform you first and offer suitable alternatives. No changes will be made without your knowledge and consent.

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Cancellations Due to Force Majeure
 

In situations that are completely outside anyone's control -  such as a pandemic, natural disaster, airline strike, or government travel ban -  No refund will be given . In such cases, we will issue a credit note for the amount paid, once we receive from the respective agencies or vendors  which  can be used towards a future booking with Sagger World Holidays. Rescheduling options will also be offered wherever possible.

 

Refund Processing Time
 

Once a refund has been approved, it will be processed within 14 working days. The refund will be credited back to the original payment source. Please note that bank processing times may vary and are outside our control.
 

A Few Things to Keep in Mind
 

• Always buy travel insurance, it protects you from losses in situations that are beyond anyone's control.

• Read the fare rules of your airline ticket carefully before booking, as many fares are non-refundable from the start.

• If you are unsure about your travel dates, speak to our team before confirming a booking. We are happy to advise on flexible fare options where available.

 

Contact Us
 

For any cancellation requests or refund queries, please reach out to us at: https://www.saggerways.com/contact